Home Surgeon respects your privacy. This policy explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
We collect information you provide when requesting a quote or booking a service: name, contact details, postcode, property address, and details of the work required. We may also collect communication records and payment information.
Your data is used to provide quotes, schedule appointments, complete work, process payments, and communicate about your job. With your consent, we may send service updates or marketing communications, which you can opt out of at any time.
We process your data on the basis of contract performance (to deliver services), legitimate interests (to improve our business), and consent (for marketing). You have the right to access, rectify, erase, restrict, or port your data, and to object to processing.
We do not sell your personal data. We may share information with subcontractors assisting on your job, payment processors, and insurers where necessary. All third parties are required to protect your data appropriately.
We retain job records for up to seven years for legal and accounting purposes. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
For privacy enquiries or to exercise your rights, contact us via our quote form or write to Home Surgeon, Unit 48, Bristol Business Park, Bristol BS16 1EJ. You may also lodge a complaint with the Information Commissioner’s Office (ICO).
Last updated: July 2026.